time:2023-02-07 15:27:04Views:
This article mainly summarizes some questions that customers often ask about Schneider automation products, and gives answers.
1. Schneider repairs and replacements do not need to be sent to agents?
Yes, as long as you provide the product model, serial number, and fault symptoms to the agent, and help you apply for a repair and replacement application form and RR number, you can print it out and send it to Schneider directly with the goods, Schneider will send it to you directly after processing it, which saves the time cost and logistics cost of the intermediate link. You can try it next time.
2. Is it worth repairing after the warranty has expired?
Take Schneider automation products as an example: under the premise of serious damage not caused by external causes, the product value is relatively high, and the service life is not too long, and it may be worth returning to the factory for repair. For economic considerations, you can also find a third-party repairer yourself. Of course, it is generally necessary to communicate and confirm with the supplier before making a decision.
3. Don’t repair it while it’s still under warranty?
This is true in some cases, such as: fire, water bubbles, entering various oils, and damage by external forces. If there is no maintenance value, don't send it back for after-sales service. After all, the express fee is quite expensive. For specific circumstances, you can first contact the supplier for communication and judgment, and then make a decision.
4. Is the touch screen still out of stock?
Due to the shortage of chips and the impact of the epidemic, some models of touch screens were out of stock in the first half of the year, and it was even hard to find one. The good news is that all links in the supply chain are gradually returning to normal, and the once-shortage situation has gradually improved. Factories are delivering goods one after another, and it is expected that normal supply will resume in the short term.
